Support & Maintenance

Combining detailed domain knowledge with proven maintenance capabilities, PROTECH offer multiple engagement models to provide cost effective end-to-end maintenance solutions for your Internet Applications, Client Server Systems, Microsoft Business Solutions and Back Office Operations.Our processes have been streamlined to make outsourcing a smooth, seamless process that offers a winning combination of deadline-driven, low cost, and high quality work.
 

Key Features

  • Focus on delivering cost savings and improving business processes to our customers.
  • A professional, experienced and trained team having over 4 years experience on average.
  • Streamlined Processes in place for catering to various requirements across technologies.
  • Wide range of software maintenance services extends across the entire spectrum of Technologies.
  • Cost-effective services in the offshore maintenance model.
  • Strategic Partnerships with Microsoft & Macromedia.
  • Quick response time that translates to maximum software up-time.
 

Areas of Engagement

PROTECH have long and varied experience in providing maintenance solutions to our clients in multiple areas & technologies.
Internet Applications
Client / Server
Microsoft Business Solutions
Back Office Operations
 

Engagement Models

PROTECH has evolved engagement models to offer flexible ways to manage client requirements that could be one-time or on-going multi-year to suit all offshore maintenance projects.
Depending on the requirements, our clients can choose from the engagement models below.
Fixed cost – Monthly / Yearly
This model is most suitable when requirements are clear along with its scope and specifications. This is comparably a low risk option but it normally requires us to engage in a detailed analysis of the maintenance project.
Time & Material (based on effort)
In this model, the cost to the client is based on the actual execution time / effort involved in the service.
This engagement model is most suited where requirements are frequently changing and offers greater flexibility in terms of varied maintenance requirements.
Incident based Support
This is best suited on a product based support where the client purchases an incident pack from PROTECH and where the timing of the incidents is not known.
Dedicated Maintenance Staff
The dedicated engagement model is best suited to customers who require continuing offshore support and development assistance for the medium to long term basis. The advantage of this is a well trained staff and dedicated facilities that proactively engage with the client and act as an offshore branch of the client.