E-Mail & Chat Support

Email and Chat Support Services

E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services.

FAQs

What role does an e-mail support service play in my company? E-mail has now become a primary means of data transmission and customer relationship management. Owing to this factor, many companies are now outsourcing, their e-mail support services. Low cost, non intrusive and any time-anywhere access, are some of the main advantages, of e-mail based communication. An efficient e-mail response service is crucial for every company, as it contributes to the brand building and growth process of the company.
How will this work?

A knowledge base of frequently asked questions and answers, will be created in collaboration with our clients’ needs and requirements. The knowledge bases are continually updated and improved, based on our agent’s interactions with customers. Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services. The online knowledge base can also be used, in order to provide immediate personalized responses to all the customer queries.

What services can I expect from Protech?
We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues. Our email services are comprehensive and include.

Customer care

Technical support

Order fulfillment / Verification

Complete query resolution

The Technology

We at Protech provide a very reliable and flexible system that responds promptly to the customer queries. Combined activities like direct mailing and call center follow-up together, can more then double your normal response rates. To increase the efficiency levels, these activities should be well focused and should involve timely use of telephone, as a means to lift overall direct mail response. Direct mail campaign is a resource intensive business, if all the essential elements for success are carried out properly. Outbound call centers, execute and follow-up every aspect of your direct mailings, by providing specialized services. The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up can considerably increase quantity and quality of the produced leads.

The Technology

Internet chat support is ideal for ?

24/7 Service available no more lost sales.

Professional Chat Executives hired and trained according to your specifications.

Our Chat Executives promptly answering live chat requests on YOUR website.

Highly efficient! – one Chat Executive can handle multiple chats at the same time.

No foreign accent problems in a typed chat.

Ability to proactively initiate chats, push surveys, co-browse, etc.

Use the chat transcripts to update and improve your knowledgebase.

No busy signals or on hold delays for your customers.

Customers with dial-up ISP access can stay online while receiving live support.

No expensive telecom equipment, toll free numbers, or extra office space.

Better customer service means MORE SALES!

Provide a reliable source of first hand information of your products and services.

Support Resource Management.

Advantages:

Online support executives assist customer from any location at any time.